Telcos are Dead, Long Live Telcos

 The telecommunication landscape has undergone significant transformation in recent years, driven by digital disruption, increased competition, and evolving customer demands.  

But a strange phenomenon no one talks about today is that in an information and data-addled world, the companies who provide data and voice connectivity make the least percentage of profits to come from their industry. A simple explanation is that telcos today are utilities, and comparing their profits to other utility companies is a good way.  

I would posit it is a flawed explanation. No other utility company has the ability to turn on additional revenue sources on a dime, and yet, most telcos globally are still not pressing the button to enable CPaaS in their sales mix.  

Telcos have unparalleled communications infrastructure, which is now becoming stronger with growing 5G deployments. This is complemented with a solid enterprise brand, strong business relationships, deep sales organizations, strong brand recall and customer trust.  

While speaking to C-Suite executives at Telcos globally over the past few months, the following issues plague their decision-making process: Read More