How to build a personalized IVR with DTMF and Speech

 Interactive Voice Response (IVR) is a powerful technology which enables businesses to provide exceptional customer service through automated assistance, routing, and information. IVR systems can process Speech and touch-tone inputs from callers, making it easy to streamline processes, reduce costs, and improve customer satisfaction.  

This technology has become an essential tool across various industries and applications, including customer service, healthcare, banking and financial services, surveys and polling, marketing, and order processing. Using Voice APIs, modern speech to text technology and stacks such as WebRTC, developers can create remarkably efficient IVR systems.  

In this blog, we will learn how to build a modern, interactive IVR system. Read More

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