EnableX

  Video communication is key to businesses in this day and age. As one of the most prolific catalysts for enabling remote work and the future of work during the past few years, video calling transformed and evolved as a key preference for business-to-business, business-to-consumer and consumer-to-consumer conversations.  Whether it’s aligning sales and marketing or coordinating on project workflow status, efficient and effective video calling is essential. Original publish

  Safety breaches in the digital era are a common occurrence. Cybercriminals are looking for approaches to access personal facts. One way to help guard against these assaults is by using two-factor authentication (2FA), which adds a further layer of protection to your identity management systems.   EnableX  multichannel CPaaS  makes it easy to put in force 2FA through various channels such as video, voice, SMS, and WhatsApp for Business API, providing a convenient and secure manner for end users get the right of entry to their accounts.  In this blog, we will explore the following:  Why is 2-factor authentication important  Trends in identity management solutions globally  How to set up 2-FA using SMS OTP, the most widely used channel  Original Source

  According to Reputation & Customer Reviews Statistics Report published on   finance online,   71% of customers are more likely to recommend a business to others if they have a positive customer service experience. On the other hand, 86% of customers are willing to pay more for a better customer experience. With customer experience becoming a key differentiator for businesses, it is important to invest in tools that enhance communication with customers.   This is where multichannel CPaaS (Communication Platform as a Service) comes in. CPaaS is a cloud-based platform that enables businesses to integrate voice, SMS, WhatsApp, and video communications quickly and cost-effectively into existing applications and services. By using multichannel CPaaS, businesses can provide seamless communication experiences across multiple channels, ultimately leading to increased customer satisfaction and loyalty. Specifically for  Banking and Financial Companies , mu...